East Hill Surgery
ST
Susan T. one year ago • From Google
Bad
The practice has experienced a noticeable decline since the pandemic. Previously, the service was of a much higher standard. Accessing urgent appointments or speaking with a clinical professional has become increasingly difficult. The reception team can be a barrier to getting through, and their approach sometimes lacks empathy. When dealing with a health concern that persisted for several days, the initial treatment was ineffective, and it took a considerable time to receive a callback from a clinician. The current process feels inefficient, involving multiple stages and repeated contact attempts. The previous approach of attending in person, receiving a face-to-face consultation, obtaining treatment, and leaving with a sense of resolution was considerably more satisfactory.
Allie H.