Yeading Court Surgery
Charlie P. 3 years ago • From Google
Bad
Receptionists block access to urgent care appointments
Extremely disappointing experience. I would strongly advise against registering with this practice. There have been significant issues with medication management and dosing accuracy. Appointment availability is severely limited, with access only possible through early morning calls on specific days, and urgent cases do not appear to receive priority. The reception staff come across as gatekeepers rather than welcoming, with little regard for patient needs. This practice falls well short of NHS standards. Requests for medical records have gone unfulfilled, medication reviews have not been completed, and telephone consultations are rushed, making it impossible to have a proper conversation. The practice requires substantial changes in management and operations, as the current approach does not reflect the importance of patient care. There is a clear sense that individual patient needs are not being treated with appropriate priority or respect.
I have only positive feedback about this practice. The clinical staff are excellent. The administrative team are helpful. I consistently receive good service and prompt responses when urgent matters..
Yeading Court Surgery
lustfulleon l.
The reception team were unhelpful and seemed reluctant to schedule appointments. When I attended, I felt I was being rushed out and not treated with consideration. I would recommend looking for..
Yeading Court Surgery
Ma N.
The service provided was disappointing, with interactions that felt discourteous and lacking in professionalism. There were consistent delays throughout the appointment process.
Yeading Court Surgery
Laacib H.
The medical staff came across as dismissive and appeared insensitive to my concerns. I hope the NHS will address these issues.
Yeading Court Surgery
Vitalija Z.
The reception staff demonstrated unprofessional conduct. I was quite let down by this experience.
Yeading Court Surgery
Ify I.
The practice frequently has limited appointment availability. When contacting them, they often direct patients to call 111 instead. I would not recommend this service.
Yeading Court Surgery
Lina A.
I have been a patient at this surgery for many years. The clinician I see has consistently been very supportive and ensures that appropriate care is provided. They are responsive and considerate in..
Yeading Court Surgery
Rifath A.
This surgery has one of the best clinicians anyone can ask for. Special thanks to the medical professional here who has always been so caring, always listens carefully and pays attention to all our..
Yeading Court Surgery
Aman A.
I would not recommend this surgery. I found my experience to be very disappointing. The staff members were unwelcoming and seemed indifferent to patient concerns. The reception team in particular..
Yeading Court Surgery
Corina A.
I had a frustrating experience when I contacted the practice on two separate occasions during the day to arrange an appointment for my partner. I explained that he is unavailable during weekday..
Yeading Court Surgery
Sandeep K.
I had a very poor experience at this practice. When I attempted to arrange an appointment for my young child who was experiencing significant discomfort, the reception staff directed me to visit a..
Yeading Court Surgery
Adam G.
I have decided to leave this surgery today. I called requesting an urgent appointment due to a chronic health condition that occasionally requires hospital treatment. During the call, I was informed..
Yeading Court Surgery
Charlie P.
Extremely disappointing experience. I would strongly advise against registering with this practice. There have been significant issues with medication management and dosing accuracy. Appointment..
Yeading Court Surgery
Nickel A.
One star. Very disappointing experience. Throughout my time as a patient at this surgery, I found it difficult to secure appointments, managing only a handful over an extended period. Each visit..
Yeading Court Surgery
farzana y.
The team here is very pleasant and collaborative. Any negative feedback about the staff appears to stem from misunderstandings, as the team consistently demonstrates a supportive approach.
Yeading Court Surgery
anna c.
The clinician at this practice was unhelpful and refused to provide necessary prescriptions for my children. I found the interaction disrespectful and am considering changing practices and raising a..
Yeading Court Surgery
Amandeep K.
The medical professionals at this practice demonstrated poor communication skills and a lack of courtesy during my visit. I found the interaction to be disrespectful and would strongly prefer to..
Yeading Court Surgery
Jasleen P.
This surgery has not met my expectations and I have decided to switch to another practice. I have been waiting an extended period for a blood test without being able to secure an appointment. The..
Yeading Court Surgery
R T.
The clinical staff member was pleasant, however I had a negative experience with the reception team. I was upset to hear that a family member felt they were spoken to disrespectfully during a recent..
Yeading Court Surgery
Art K.
I submitted my examination report for my driving licence three days ago and have not yet received an appointment date. The reception staff were unhelpful in assisting me with this matter.
Yeading Court Surgery
Inese U.