CP

Charlie P. 3 years ago • From Google

Rating

Bad

Receptionists block access to urgent care appointments

Extremely disappointing experience. I would strongly advise against registering with this practice. There have been significant issues with medication management and dosing accuracy. Appointment availability is severely limited, with access only possible through early morning calls on specific days, and urgent cases do not appear to receive priority. The reception staff come across as gatekeepers rather than welcoming, with little regard for patient needs. This practice falls well short of NHS standards. Requests for medical records have gone unfulfilled, medication reviews have not been completed, and telephone consultations are rushed, making it impossible to have a proper conversation. The practice requires substantial changes in management and operations, as the current approach does not reflect the importance of patient care. There is a clear sense that individual patient needs are not being treated with appropriate priority or respect.

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