Healing Health Centre

Receptionists blocking access to appointments

The service has deteriorated, which is disappointing given that there is one member of the reception team who is genuinely pleasant. Attempting to secure a doctor's appointment over several months has proven difficult, as the newer reception staff members have created barriers to booking. Their demeanor has been unhelpful. During a telephone consultation with a locum, they were willing to arrange an in-person visit and suggested calling back to schedule an appointment. However, when attempting to do so, another receptionist refused to book one, stating that no appointments were available.