Wearside Medical Practice
KC
Kym C. 4 years ago • From Google
Bad
Every time I contact this practice to speak with a clinician or arrange an appointment, I receive the same responses: no availability, try the walk-in centre, or call back at a later time. Regardless of the urgency of my health concerns, the reception staff consistently direct me elsewhere or suggest ringing back, and when appointments are eventually offered, they are often weeks away. The practice has felt disorganised since the pandemic, and I have found the reception staff unhelpful. I am extremely dissatisfied and plan to register elsewhere. My concerns began when my medical records were transferred to a previous practice without my knowledge or permission. Although they were returned and an apology was offered, my experience with this practice deteriorated following this incident. Since writing my initial feedback, I attended a telephone appointment where I was advised that a topical treatment would resolve my issue. I was prescribed a cream, which I applied, but subsequently felt unwell and contacted NHS 111. The clinician who called me back advised that I should not have been prescribed this treatment, as I have a severe allergy to a key ingredient. It was fortunate that I stopped using it promptly. At a subsequent face-to-face appointment, another clinician confirmed this should never have been prescribed and acknowledged that the treatment would have been ineffective for my condition anyway, which requires a minor procedure and physiotherapy. I feel I was dismissed by the initial clinician rather than properly assessed, and I am concerned about the standard of care provided.
Carmen L.