CT

Chris T. 4 years ago • From Google

Rating

Average

Receptionists blocking access to doctors unfairly

Unfortunately, I share the concerns raised by others. The clinical staff are excellent, but there are instances where administrative staff fall short of expectations. During a recent interaction, I was informed by reception that my post-procedure recovery had been straightforward, even though my medical records indicated otherwise. I was also prevented from speaking with a clinician about my concerns. It would be more appropriate for medical professionals to make decisions regarding patient care rather than administrative personnel without clinical qualifications. This situation created unnecessary worry and potentially compromised the safety of my care.

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