Brocklebank Group Practice
HH
Hps H. 3 years ago • From Google
Bad
This medical practice is an absolute disaster. Their receptionists act as unqualified gatekeepers, attempting to diagnose patients and deciding appointment eligibility over the phone, without a consistent GP. You're shuffled between random doctors, assuming you even manage to get past their screening. Their standard response is invariably to direct patients to call 111, which is completely unacceptable. Avoid this place entirely and find a practice that genuinely cares about patient welfare. I'm sharing this based on a close contact's experience, who switched practices and received comprehensive medical attention, with multiple tests conducted immediately due to the new doctor's genuine clinical concerns. The entire patient communication approach requires a fundamental overhaul, and the competence of their front-line staff is seriously questionable. These receptionists are manifestly unqualified to make any medical assessments via telephone. Protect yourself and your loved ones - steer well clear of this terrible medical practice!!!
Sarah J.