Consett Medical Centre
DS
Dean S. 4 years ago • From Google
Bad
I feel compelled to be candid about my experience. My spouse works at a surgery located some distance away, and the level of patient care provided there is exceptional. In contrast, the approach at this medical centre appears to lack genuine concern for patient wellbeing. When attempting to contact the practice, patients are directed towards the online consultation system. I find this approach problematic and believe the focus should be on properly supporting patients. In my own situation, when I experienced breathing difficulties, I was advised against calling and instead directed to use the online system. This guidance came from reception staff, and I consider this approach to be unhelpful and, more importantly, potentially unsafe for patients. Fortunately, my spouse intervened and persisted in ensuring I received an appointment. Eventually I was seen, though I remain concerned that this reluctance to engage with patients over the phone could put people at risk. While the clinical staff I encountered were reasonably professional, the barrier to accessing care in the first place is the real issue. Reception staff create unnecessary obstacles that prevent patients from being seen, which is why I feel a one-star rating reflects my experience until the online consultation system is reconsidered and telephone interactions with patients become more respectful and supportive. If I were in a position of leadership at this practice, I would find the current situation deeply troubling. I would encourage anyone with concerns to contact the practice directly and observe the response they receive. The practice needs to reconsider its current approach and prioritise patient-centred care.
Iw K.