Parc Canol Surgery
SJ
Sian J. 3 years ago • From Google
Bad
I intended to begin this review discussing 'the service provided by this practice', but that would be misleading because they essentially offer no service at all. The Practice Manager supposedly has multiple responsibilities, including patient interactions and complaint resolution 🤷♀️, conducting staff meetings and performance reviews 🤷♀️, demonstrating organizational skills 🤷♀️, and overseeing administrative staff 🤔. While patients clearly experience issues with receptionists, it appears these staff members operate outside standard administrative oversight, as the Practice Manager seemingly takes no action to address performance concerns or patient complaints. Attempting to speak directly with the Practice Manager is futile, as he remains upstairs with his deputy, instructing patients to email their concerns and await a response when he's not occupied 😡. The current situation at Parc Canol isn't necessarily the doctors' fault, though it's notable that all competent physicians have departed. The primary challenge begins with navigating the hostile reception staff, who arbitrarily determine whether a doctor's consultation is necessary. Following a predetermined script, they routinely redirect patients to pharmacists - not the surgery's pharmacist, which would require a weeks-long appointment process. Alternatively, patients might be callously advised to visit A+E, or those struggling with mental health receive a dismissive 'Computer says no' response, accompanied by a Crisis team contact number - as if this constitutes adequate care. If I were the Practice Manager, I would be profoundly embarrassed. However, my interactions reveal a leader who is pompous, discourteous, and fundamentally incapable of executing his professional responsibilities.
Heather W.