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Barbara B. one year ago • From Google

Rating

Bad

Receptionists blocking my doctor's call again

The receptionists here act like they're all-powerful gatekeepers who arbitrarily decide whether you'll get a doctor's callback. I've had to repeatedly phone just to check if they've even logged my request. On four separate occasions, they didn't bother noting my name, and twice I received calls just minutes before closing, with the receptionist seemingly eager to rush me off the phone so they could leave. They also appear to have some supernatural ability to know who's calling without asking any questions. Given my mobility issues, visiting the surgery in person is challenging, so a simple phone consultation would be helpful. Instead, I'm confronted with receptionists who seem to believe they're more qualified than medical professionals, deciding who receives care and who is ignored. I'm beginning to suspect they discriminate against elderly white women, treating us as if we're not worth their time. This practice used to be excellent, but now it feels like the receptionists have completely taken over, wielding unchecked power to determine who can actually speak with a doctor.

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