KC

Kylie C. 3 years ago • From Google

Rating

Bad

Receptionist's cold response during tough time

Completely frustrated by the receptionist's lack of sensitivity today. Their approach demonstrates a severe absence of understanding when interacting with bereaved individuals and requires immediate customer service retraining. The administrative breakdown resulted in a painfully prolonged week-long delay in obtaining a death certificate, which prevented the family from moving forward with necessary arrangements 😡. Grateful acknowledgment goes to the dispensary manager who swiftly addressed the issue with genuine empathy and kindness.

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