Thorndike Partnership
SJ
S J. 3 years ago • From Google
Poor
I recently visited for an appointment and encountered a less-than-welcoming reception. The receptionist was engrossed in her keyboard, seemingly ignoring my presence until I was directly in front of her window. When she finally acknowledged me, she directed me to a self-service screen, questioning why I couldn't use it. I explained that the screen had been malfunctioning during a previous visit. While she did book me in, her demeanor lacked basic courtesy - no greeting or friendly smile. My appointment was 35 minutes late, but I was understanding about the delay. However, I had submitted investigation results three weeks earlier, with assurances they would be uploaded before my appointment. These investigation results were deeply distressing. Upon meeting the doctor, I learned the results had not been entered into the system. When I discussed the investigation's implications, her response was dismissive, asking, "What do you expect me to do? This isn't my area of expertise?" I left feeling thoroughly disappointed. The overall experience suggested an over-reliance on e-consultations at the expense of genuine patient interaction and care.
Charlotte O.