TT

Tracey T. 2 years ago • From Google

Rating

Bad

receptionist's condescension left me without weekend medication

A few of the staff members working reception at this clinic could benefit from training on how to treat patients with respect. They neglected to arrange one of my medications, which should have arrived with my other prescriptions this month. My daughter brought them in after finishing work, so I didn't notice the missing item until later in the day. Instead of showing any compassion, the receptionist was quite rude and dismissive when I called. I told her I couldn't manage over the weekend without that particular medication, but her only suggestions were to call 111, dial 999, or go to the emergency room—this was just after 4.40pm. I phoned 111 and they directed me to the pharmacy, who said the doctor would need to authorise it and they couldn't do anything. When I called the surgery back, the receptionist made me feel foolish by mentioning she'd reviewed the earlier conversation, and rather than arranging a quick chat with a doctor to resolve it, she just repeated the same unhelpful options. The medication was eventually released after 6pm, but now I'm unable to collect it until Monday!? I'd like to identify the staff member involved, but I prefer to take the high road.

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