Tower Family Healthcare Tottington
BC
Brad C. 3 years ago • From Google
Bad
Relocated to this practice as my partner is also registered here. Initially, the experience was positive. However, since the pandemic, the approach seems to have become increasingly restrictive, with frequent refusals and statements about what cannot be provided. Obtaining an appointment has become very difficult. The reception staff tend to redirect queries by suggesting you speak with your GP, despite the challenge of actually securing a consultation. When requesting an appointment, reception staff ask detailed questions about the nature of your concern, which feels unnecessary and intrusive. If this information is genuinely needed for clinical notes, it would be beneficial if the clinician reviewing those notes actually demonstrated awareness of why you've attended. I requested a brief clinical review of my child's post-surgical wound care and was declined, with direction to contact another service the following morning instead. The overall atmosphere of the practice does not feel particularly welcoming or supportive. I left feeling more frustrated than when I arrived. It would make a significant difference if interactions were handled with greater warmth and consideration.
Anonymouse