Fieldview Surgery

If I could give a lower rating I would. The reception team often came across as curt and dismissive during my interactions, with only a few exceptions. The clinical staff did not communicate clearly..

I've been waiting on hold for a considerable amount of time while trying to schedule an appointment for my child during my break from work. Despite being told I'm first in the queue, my position..

Called at exactly 8 when the surgery opened. I was number 15 in the queue!! When I eventually got through to reception I was informed there were no available appointments!! I was suggested to attend..

A pleasant, compact practice. The clinician I saw demonstrates genuine listening skills and takes a holistic approach to healthcare. My previous experiences elsewhere involved practitioners being..

The telephone system is problematic. I waited on hold for an extended period, progressed through the queue, and the call disconnected unexpectedly. This was extremely frustrating. Since the practice..

This practice was once excellent and provided friendly, efficient care. Unfortunately, the experience has deteriorated significantly, particularly regarding appointment availability. A previous..

I have been a patient at this practice for many years. The service was excellent previously, but standards appear to have declined following recent management changes. I have found interactions with..

This practice has not met my expectations. After NHS 111 advised that my young child required an appointment within a specific timeframe, the receptionist informed me that no appointments were..

I waited on hold for an extended period before the call disconnected. This represents a disappointing experience and is part of a pattern I have noticed. Following the recent change in management,..

It's an okay practice, but getting through on the phone can be difficult and the staff sometimes come across as dismissive. When you do manage to see a clinician, it can feel like they're not really..

The clinician demonstrated a manner that felt dismissive and patronising. Their approach lacked the warmth and genuine understanding that would have been appreciated during the consultation.

The clinical care has improved recently, however the reception experience remains problematic. The reception team continues to be dismissive and unprofessional during phone interactions, which..

Attempting to secure an appointment feels frustrating, as the standard response is to visit the local walk-in centre instead. Additionally, when calling to book, there are long waits on the phone..

Excellent service with a professional approach to healthcare. The front desk staff are accommodating and waiting times are generally reasonable.

Communication difficulties experienced Availability of appointments is problematic Service quality has been disappointing Long-standing medication on repeat prescription was unexpectedly..

I attempted to schedule an appointment and made several calls without success. When I contacted the practice on a Monday, I was informed that bookings were not available until later in the week...

This practice had a good reputation when we first registered, but the standard has declined significantly. Obtaining an appointment has become extremely difficult, and I've been unable to secure one..

Booking an appointment proves to be quite challenging. Even when you succeed in securing a slot several days ahead, the booking may be cancelled without clear explanation. Staff members indicate..

If I could give zero stars I would. I attempted to book an appointment for three consecutive days at 8 o'clock sharp, but was unable to secure one. On one occasion, despite being fifth in the queue,..

Recently joined the practice and found the reception staff to be welcoming. Arranging my regular prescription was straightforward and was processed quickly within a few days.