South Milford Surgery
JW
Jessica W. 5 years ago • From Google
Bad
The reception team here can make you feel as though your appointment is not considered important. After experiencing a persistent cough for two weeks, I called to book an appointment and felt the receptionist was dismissive of my concerns, questioning whether this was a valid reason to be seen. The interaction felt uncomfortable, and when I raised concerns about their manner, I felt they responded defensively. After requesting to speak with another team member, I was eventually given an appointment and prescribed antibiotics. I was advised to call back if there was no improvement within three days. When my symptoms did not resolve and I called back, I was initially told there were no available appointments and asked what the problem was. However, once I explained my symptoms in detail, an urgent appointment suddenly became available. I previously had positive experiences at this surgery and felt the staff were helpful, but on recent occasions I have felt discouraged from contacting the practice about my health concerns.
Adrian P.