'S

'st' S. 7 months ago • From Google

Rating

Bad

Receptionists dismissed my mental health concerns rudely

I have had an extremely negative experience at this practice throughout my three decades as a patient. The reception staff appear to lack adequate training in supporting patients who are vulnerable or in distress. During my interactions, I found them to be dismissive and unhelpful, showing little genuine interest in understanding my concerns. When I contacted them regarding difficulties I was experiencing, the receptionist interrupted me repeatedly and seemed unwilling to engage with what I was trying to communicate. Upon finally conveying that I urgently needed an appointment due to my struggles, the response suggested that my issues were not their concern. The appointment booking system requires calling at a specific early morning time, yet patients are made to feel that their health concerns do not warrant an appointment slot. Additionally, appointment wait times can exceed an hour, with no apparent consideration given to patients' other commitments and responsibilities. I would strongly encourage anyone with the option to seek care elsewhere to do so. I would rate this practice lower if the system allowed it, as my experience fell well below acceptable standards.

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