Happy House Surgery
Antony C. 2 months ago • From Google
Bad
Receptionist's dismissive attitude let the surgery down
Called the surgery today regarding a concern with the pharmacy at Pennywell regarding my medication. I have been a patient here for many years, and giving a one star rating is something I rarely do. However, my initial experience with the receptionist today was disappointing. I felt their demeanor was unwelcoming and dismissive, with an attitude that suggested they viewed certain patients as less important than others. I believe a change in approach would be beneficial. I hope the management team takes this feedback seriously and prioritises listening to patient concerns alongside other operational matters. I was so frustrated by the situation that I felt compelled to contact my consultant at Sunderland Royal. Their secretary was extremely helpful and made calls on my behalf, which really should not have been necessary, but it demonstrated the level of care and support I received from that team.
Excellent experience with both in-person and online services. Repeat prescriptions can be submitted online and sent to your preferred pharmacy for pickup or delivery based on availability. Online..
Happy House Surgery
Nicholas S.
I had an extremely negative experience at this GP surgery. My partner attended an appointment regarding a chest concern and breathing difficulties. She had recently updated her address within the..
Happy House Surgery
Lola L.
I felt dismissed for an extended period when concerns were attributed to psychological causes rather than investigated further. A neurological condition was eventually identified, but I have..
Happy House Surgery
David D.
I have experienced several significant concerns during my visits this year, including being prescribed medications that triggered allergic reactions, feeling dismissed when raising issues, having..
Happy House Surgery
Artist A.
One of the finest medical practices in the area👍
Happy House Surgery
Christopher K.
I have been attending this practice for nearly a decade and have consistently had a positive experience throughout my time as a patient.
Happy House Surgery
Caitlan A.
Called last week after my partner experienced concerning side effects following a recent prescription. I was assured a callback would come by mid-afternoon that same day, but five days have now..
Happy House Surgery
Christopher K.
I have been a patient at this practice for over a decade and have found nothing to criticise. The team members are welcoming and consistently make an effort to ensure patients receive attentive care.
Happy House Surgery
Joseph E.
Getting through to this practice is extremely challenging. I have waited for extended periods while on hold despite being first in the queue. On occasions, calls have been disconnected without..
Happy House Surgery
Mukhtar K.
Each time I contact the reception desk, I experience a wait of several minutes before being told that appointments are fully booked and I should try calling back the following day. However, when I..
Happy House Surgery
Leon H.
The practice appears reluctant to offer appointments. I waited several weeks before being seen, only to be advised that the treatment I needed would need to be pursued privately. My ear issue had..
Happy House Surgery
SUE B.
The team demonstrated a welcoming and supportive approach throughout my visit.
Happy House Surgery
Lilian R.
Recently I've found it difficult to secure appointments through either the phone line or the application. It appears the practice may have expanded its patient list beyond capacity. What was once a..
Happy House Surgery
Bambi T.
This practice has not met my expectations. Accessing appointments through reception proved challenging, and attempting to reach a GP or speak with management was difficult. My interaction with the..
Happy House Surgery
John G.
The staff members here are genuinely friendly and approachable. I feel that they all make the effort to ensure I receive the best possible care. Thank you to everyone on the team for being such a..
Happy House Surgery
David H.
I have many cherished and positive recollections from when this was a residential home and the kind family who resided there. Life brings changes, but I am determined not to let those memories be..
Happy House Surgery
James M.
Excellent practice with a wonderful team who are consistently willing to assist.
Happy House Surgery
Judith B.
The medical team here are wonderful and incredibly supportive. This is the first practice where I feel able to communicate openly and honestly. I had a particularly positive experience with one of..
Happy House Surgery
Murasaki n.
The team here are welcoming and approachable. The practice continues to accept patients through the NHS.
Happy House Surgery
Lizzie B.
Disappointing experience at the surgery. After undergoing specialist laser treatment in London, I was informed that no appointments were available for four weeks to provide follow-up care or issue a..
Happy House Surgery
Alex F.