AJ

Abigail J. 3 years ago • From Google

Rating

Bad

Receptionists dismissive but clinical staff genuinely caring

The reception staff have been disappointing. During phone interactions, they often come across as dismissive and unhelpful in tone. I've also found that they don't always complete tasks as requested. I asked for a straightforward administrative update to my account, and although they confirmed it had been handled, I discovered weeks later that the change hadn't actually been made. It feels as though there may be a lack of follow-through, particularly when interactions don't start on a positive footing. That said, the clinical staff have consistently been pleasant and professional.

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