Spencer St Surgery
Amanda N. one year ago • From Google
Bad
Receptionist's dismissive tone left me distressed
I have been a patient at this practice for 56 years and have always been impressed by the consistently positive care I have received. As someone who works in a profession where I hear about various surgeries across the city, I have felt fortunate that my own practice has maintained such high standards. However, my experience today has significantly changed my perspective. I contacted the practice regarding a prescription that had not arrived as expected. The receptionist was helpful as usual, and I was transferred to speak with a senior staff member. I explained that I urgently needed my prescription dispensed that day, as it was Friday and I had run out of my medication. I was not feeling well and was understandably anxious about the situation. Unfortunately, the manner in which I was spoken to during this call was deeply upsetting. The tone was harsh and dismissive, and I felt blamed for a situation that was beyond my control. I was already distressed and struggling to articulate myself clearly, yet I was told to be quiet and allow the other person to speak. This left me feeling humiliated and close to breaking down. At the end of the conversation, I was offered a small supply of tablets as a one-off gesture, but was told this would never happen again and that I needed to sort the matter out myself. The overall experience was demoralising and has left me questioning the standard of care at the practice. I am particularly concerned about how vulnerable patients, particularly elderly individuals, must feel when navigating similar situations with the healthcare system. No one should have to endure such an unpleasant interaction. This experience has been genuinely distressing, and I felt compelled to share my concerns despite not being someone who typically makes complaints.
It is rare that I have a positive experience when attending this practice. The only reason we haven't switched to another one is because we are in the midst of relocating and may need to find one in..
Spencer St Surgery
Benjamin T.
Very accommodating and helpful when I needed to request an urgent prescription due to my own oversight in timing. The staff member who assisted me over the phone provided excellent guidance..
Spencer St Surgery
Mark J.
I was really disappointed by what happened this afternoon. My partner had an appointment and I was minding my young child in the waiting room. The child was going through a difficult phase and..
Spencer St Surgery
jacqueline h.
Received a text message directing me to use an app as a follow-up after attending an emergency department appointment. When I attended my appointment today, the clinician appeared unaware of the..
Spencer St Surgery
Shaun H.
I have nothing but positive feedback about this practice. They have consistently made time for us and accommodated our appointments whenever we have required their services. Thank you for your..
Spencer St Surgery
Joel P.
It's challenging to reach this practice and I haven't been able to get a response. I'm uncertain about what services they currently provide.
Spencer St Surgery
Amanda N.
I have been a patient at this practice for 56 years and have always been impressed by the consistently positive care I have received. As someone who works in a profession where I hear about various..
Spencer St Surgery
Hannah H.
Excellent practice. They have consistently accommodated our needs. I would strongly encourage others to consider them. Attended a children's vaccination clinic recently and was impressed by how..
Spencer St Surgery
Heidi P.
Outstanding experience with consistently helpful staff who are always ready to assist. Appointments are straightforward to obtain, and the practice maintains high standards of cleanliness and..
Spencer St Surgery
Danielle S.
I've relocated frequently throughout my life and attended various medical practices, but this one stands out significantly from the rest. The support and attention I've experienced from every..
Spencer St Surgery
Alfie S.
I was prescribed a medication for abdominal pain which subsequently caused me to experience low mood and concerning thoughts. Given my age, I felt this was an inappropriate choice of treatment...
Spencer St Surgery
Jennifer W.
I wanted to take a moment to acknowledge the excellent service provided by the reception team, as I feel they deserve more recognition in today's world. I recently called to arrange an appointment..
Spencer St Surgery
Ruchika R.
I have never experienced any difficulties when arranging appointments at this practice. The entire team has consistently demonstrated helpfulness and courtesy throughout my interactions.
Spencer St Surgery
Robin P.
It appears that the staff at this practice lack genuine concern for patients.
Spencer St Surgery
Malcolm R.
My experience at this surgery has been excellent. Calling early in the day typically results in being able to get an appointment on the same day. I recently had a health issue that deteriorated..
Spencer St Surgery
Sarah M.
Outstanding consultations with minimal delays. Comprehensive and attentive care. Highly recommended.
Spencer St Surgery
David H.
My father recently joined a local surgery after leaving his previous practice, and he has found his new experience to be excellent because the staff have been very supportive and accommodating.
Spencer St Surgery
Jordan E.
Consistently supportive and maintains a positive demeanor.
Spencer St Surgery
John W.
I called this morning to arrange an appointment for a family member who cannot access the online booking system due to having a basic mobile phone, so I had to pass the link to another relative who..
Spencer St Surgery
wendy a.
Since registering with this practice, my experiences have been consistently disappointing. I have had unsatisfactory interactions with multiple clinical staff members and administrative personnel. I..
Spencer St Surgery
Emily E.