Regent Medical Centre
AS
Alison S. one year ago • From Google
Bad
I have been attending this medical practice since childhood, and my children have also been patients here. I am now approaching retirement age. The quality of care has noticeably declined since the recent management change. The overall experience feels disorganised. Some reception staff can come across as dismissive and lack compassion. During one instance, I was advised to visit a local pharmacy when no appointments were available for approximately a week. When I did so, I was informed they could not assist patients in a certain age group and was given an alternative contact number. After calling this service, I was offered an appointment at an urgent care centre. Upon attending, I was seen by a paramedic who was unable to help and suggested I return later in the evening to see a GP. This was frustrating when feeling unwell and needing medical attention. My son also had a difficult experience recently following his discharge from hospital after emergency surgery. My own previous attempts to secure an appointment were similarly challenging. When I called in mid-February, the earliest available slot was several weeks away. I had to call again as I was experiencing significant pain and was eventually accommodated. However, I would give five stars to one particular GP I eventually saw. He was attentive to my concerns, conducted a thorough examination, and provided appropriate treatment recommendations.
S S.