Dr Patel's Surgery
SP
Saffron P. 2 years ago • From Google
Bad
This GP practice has not met my expectations. The reception staff have come across as unwelcoming, and obtaining appointments has proven difficult. During my consultations, I felt the clinical approach was not tailored to my individual concerns, and I was disappointed by what I perceived as a lack of engagement with my health matters. On one occasion when I called to request an appointment, I overheard staff members having a personal conversation rather than focusing on the call, and I found the manner in which calls are answered to be quite abrupt. I feel the practice would benefit from improved communication training for all team members. I have since found another local practice that I feel provides a more satisfactory experience.
Mia V.