DB

Dominika B. 4 years ago • From Google

Rating

Bad

Receptionists dismissive when booking urgent appointments

This practice does not merit a positive rating. The reception staff were unwelcoming, and administrative matters are not handled effectively. I have been awaiting a formal letter for an extended period without receiving it. Attempts to speak with management have been unsuccessful, with repeated assurances of a callback that never materialised. Previously, I experienced a situation where an initial appointment request was declined, which I felt was inappropriate given the circumstances that subsequently required urgent intervention. Despite contacting the practice infrequently, I continue to encounter difficulties with basic service delivery.

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