GW

Giggy W. 2 years ago • From Google

Rating

Bad

Receptionists dismissive when raising concerns

The quality of any service ultimately depends on the people delivering it, whether that's positive or negative. In my experience, many of the staff members I've encountered, particularly those in administrative roles, have come across as dismissive and somewhat condescending. When issues have arisen with procedures and I've attempted to provide feedback, I've felt blamed for the problems rather than heard. Having worked within the NHS myself, I recognise that this type of organisational culture unfortunately appears to be fairly widespread. I've also noticed there seem to be multiple online accounts associated with this practice showing different ratings, which I find rather unclear and unhelpful.

Other reviews for Lynwood Medical Centre