Lynwood Medical Centre
Giggy W. 2 years ago • From Google
Bad
Receptionists dismissive when raising concerns
The quality of any service ultimately depends on the people delivering it, whether that's positive or negative. In my experience, many of the staff members I've encountered, particularly those in administrative roles, have come across as dismissive and somewhat condescending. When issues have arisen with procedures and I've attempted to provide feedback, I've felt blamed for the problems rather than heard. Having worked within the NHS myself, I recognise that this type of organisational culture unfortunately appears to be fairly widespread. I've also noticed there seem to be multiple online accounts associated with this practice showing different ratings, which I find rather unclear and unhelpful.
This practice has been frustrating to deal with. On two separate occasions, I have had to follow up on repeat medication that was sent to an incorrect pharmacy instead of my usual one. When I raised..
Lynwood Medical Centre
Steve F.
It is very difficult to contact this practice due to the limited availability window for reaching them, and when you do manage to get through, the reception staff can be unhelpful and unwelcoming.
Lynwood Medical Centre
Ipdes y.
The receptionist's manner felt unprofessional during my interaction. When I attempted to speak with them, I was interrupted mid-conversation. Their demeanor seemed inconsistent, which I felt may..
Lynwood Medical Centre
frank h.
Excellent improvement! Both the facilities and the care provided have transformed significantly. The front desk team are exceptionally supportive and accommodating. I was able to secure an..
Lynwood Medical Centre
Iuliana M.
The practice consistently appears to have limited appointment availability, including for urgent matters. The reception staff interactions were not pleasant.
Lynwood Medical Centre
Jacky P.
I have been informed that I need to attend an external clinic on a daily basis for wound care management, despite being told that the surgery receives funding to provide this service. It seems..
Lynwood Medical Centre
B B.
It has been disappointing to be a patient at this practice. On several occasions, concerns were raised regarding my health and that of my family members, yet there appeared to be limited engagement..
Lynwood Medical Centre
Pom F.
Extremely poor service experience. The practice was unwilling to provide written documentation when requested for prescription purposes before work. The staff came across as dismissive, inattentive..
Lynwood Medical Centre
Sukhan V.
I found this practice to be extremely disappointing. Over a two-year period, I was only able to secure one appointment, which was with a staff member who I felt was discourteous. On multiple..
Lynwood Medical Centre
sandra o.
I would like to express my gratitude to the clinician who saw me after their scheduled appointments had concluded. They promptly referred me to the emergency department, where I was subsequently..
Lynwood Medical Centre
Akik A.
I have been registered at this practice for almost two years now and have had a mix of experiences—some good, some not so great. The reception staff are helpful and polite. One clinician in..
Lynwood Medical Centre
Bassey B.
Excellent practice. Have been attending for several years now.
Lynwood Medical Centre
Hamdan U.
Excellent surgery with a genuinely supportive team. Much appreciated!
Lynwood Medical Centre
Natalia R.
The reception team at the front desk were absolutely delightful. The staff members demonstrated genuine kindness and were very helpful throughout their interactions.
Lynwood Medical Centre
Himanshu B.
Really enjoyed the experience at this practice. The team were extremely supportive and the appointment was handled efficiently.
Lynwood Medical Centre
Ritesh K.
I'm registered with my local medical centre and I can confidently say the service has always been excellent. The clinical staff, nursing team, and reception staff are all professional, kind, and..
Lynwood Medical Centre
Charmaine C.
I'm really pleased we selected this practice, having been registered for over two years now. The reception team has consistently been helpful and friendly throughout my time here. The clinical staff..
Lynwood Medical Centre
Jason V.
I would not recommend attending this practice. I felt that a clinician at this surgery dismissed my concerns and did not take my account seriously. When I raised a complaint with reception staff,..
Lynwood Medical Centre
darren O.
Some of the reception team members seem quite detached and don't appear to take time to understand the reason for your call or how urgent your appointment might be. The practice also acted quite..
Lynwood Medical Centre
Gareth D.
This medical practice has been excellent and dependable throughout my experience with them. The team consistently provides helpful support and guidance in a manner that feels thorough and considerate.
Lynwood Medical Centre
Julie A.