JJ

Joy J. 7 months ago • From Google

Rating

Excellent

Receptionists doing their best with strict limits

Five stars for the reception team. Based on my own experience, I understand this has been a source of frustration for many patients. The reception staff are simply following the procedures they have been instructed to implement. It must be equally frustrating for them in their role. They previously had greater flexibility in what they could assist with. Currently, the system appears to operate on a very rigid basis. This is not a reflection of their efforts or attitude.

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