YS

Yasmin S. 8 months ago • From Google

Rating

Poor

receptionist's eye roll when I called about my prescription

The physicians are adequate. While I'm always assigned different doctors (which seems standard these days), the nursing staff is quite pleasant. However, when I called the receptionist to discuss my prescription refill and explained I'd run out but required an appointment first, she let out an audible "oh my god" under her breath with a dismissive tone, apparently thinking I wouldn't catch it. If your receptionists received training to match the courtesy shown by the rest of your clinical team and dropped the patronizing attitude, this practice would deserve a higher rating. Their conduct wasn't particularly professional.

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