The Gables Medical Group

The medical care provided at this practice is generally of good quality, but there are concerns about the reception area that warrant attention. Some members of the front desk team can come across..

I attempted to book a routine appointment for my son by phone, but was informed that all bookings must be completed online. When I mentioned that I was experiencing numbness in my hands, I was..

After receiving a letter requesting an annual respiratory review, I contacted the practice to schedule an appointment with the nursing team. When I called the following day, I waited over half an..

The repeat prescription service is problematic as there is uncertainty about whether orders will be fulfilled as requested. When contacting the practice to follow up on prescriptions, the..

Excellent service at this practice. I have been a patient here for several years and have consistently received outstanding care from the entire team.

The practice has consistently fallen short of expectations, and the situation has worsened since introducing their new form system. The administrative team appears unable to manage phone inquiries..

I've been struggling to secure an in-person appointment after several weeks of attempts, and I've had to settle for a telephone consultation instead. It's difficult to address my concerns..

The medical staff were pleasant and welcoming, and the waiting area is well-equipped with entertainment options for children.

I found the customer service experience quite frustrating. When I called, I felt dismissed and was repeatedly directed to use the website instead. However, not everyone prefers to manage things..

Experienced a significant ear condition causing considerable discomfort over the weekend. Attempted to access online booking but found the service unavailable during weekends. Arrived at the..

I have been a patient at this practice for approximately 26 to 27 years, along with members of my family. I must respectfully disagree with some of the negative comments I have read, particularly..

I had a very satisfactory telephone appointment. The advice given was beneficial and I felt my health concern was addressed in a helpful and constructive manner. I have subsequently been referred to..

I have been a patient at this practice for over two decades and have consistently had a positive experience. The team members are friendly and approachable. They always make time to listen and..

Consistently outstanding experience as a patient.

The clinician does not seem to engage when I discuss my ongoing pain concerns. I find myself having to advocate strongly each time I need to request pain relief medication. This has made me think..

I have experience with both medical practices in Bedlington for my older relatives and I have found the staff to be excellent. They are consistently helpful and polite.

I attempted to schedule an appointment but was informed by reception staff that bookings must now be completed through the online system. When I requested to arrange this by telephone instead, I was..

I genuinely don't understand why rudeness towards staff is considered acceptable. The team members are doing their utmost and frequently encounter individuals who are discourteous. Criticising the..

A healthcare professional has provided care to me and my family for over two decades, consistently demonstrating efficiency, thoroughness, and a warm, personable approach with genuine humour. This..

The staff members were friendly and helpful. However, obtaining an appointment proved to be challenging.