Eden Medical Group

Called the practice today and was informed that my registration had been removed, which came as a complete shock.

I have been attempting to secure a telephone appointment for the third consecutive morning. Each time I call shortly after opening, I find myself positioned reasonably well in the queue, never..

It took numerous attempts this morning just to get through to the practice, and after waiting over 40 minutes to speak with someone, I was told to call back the following day. Having struggled with..

It was more straightforward to go directly to the emergency department rather than attempting to secure an appointment at this practice.

Extremely poor service - would give lower rating if possible. After spending two days attempting to obtain a medical certificate for a back condition while currently unable to stand, sit or walk for..

Phoned in the morning for a telephone appointment and received a call back that same afternoon. The clinician took time to listen to my concerns and helped resolve my medication issues. Everything..

Yes, I did have to wait around 20 minutes to get through, but the healthcare professional I saw was extremely professional and thorough in their examination. Thank you very much.

Disappointing experience at this practice. While I don't frequently need to attend, when I do require an appointment it's difficult to secure one despite calling at opening time, only to find..

I've consistently found the reception team to be courteous and accommodating. While appointment availability can be challenging, it's important to acknowledge that this isn't a reflection of their..

I am unable to provide a positive rating for this medical practice due to significant difficulties in booking an appointment with a clinician. Additionally, my interactions with the reception staff..

Struggling to secure an appointment, and the reception staff came across as unwelcoming. The team seemed unfamiliar with general medical matters. Would recommend looking elsewhere for your..

Absolutely a joke this practice. Today tried ringing them and just got an engaged tone.

The customer service experience was quite poor. Getting an appointment proved very difficult, as calling each morning did not result in securing one.

Disappointing experience trying to access care. Despite being advised that an appointment was needed, I found it extremely difficult to secure one after making repeated phone attempts. The ongoing..

I attempted to contact the surgery in the morning and experienced significant difficulty reaching someone. After finally getting through following numerous attempts, I was placed in a queue for an..

The new triage system appears to have limitations that affect its usefulness. The online form is only accessible during standard business hours, which seems counterintuitive for a digital service..

The service here is extremely frustrating. It takes an exceptionally long time to reach someone, and once you do manage to get through, you're often told there are no available appointments. The..

Had an appointment this morning and was asked to schedule a follow-up for later in the week. The reception staff mentioned there were technical difficulties with their system and suggested calling..

Where do I even start? Seriously, where do I start? First, it seems the surgery doesn't take patient feedback seriously. If they did, many of these reviews wouldn't exist because numerous people..

Extremely disappointing experience. Attempted to contact the practice early in the morning but experienced lengthy wait times on the phone with no available slots. When I attended an urgent care..