Riverview Health Centre
••
• •. 3 years ago • From Google
Bad
I have had four unsatisfactory experiences at this practice. First, I asked the receptionists about addiction support services for a family member and was told none were available through them. A member of the pharmacy staff kindly took me to the back of the building where I discovered an addiction support service was actually located within the same premises. This was disappointing, as seeking help for a loved one is already difficult, and receiving inaccurate information from someone working in healthcare made the situation more frustrating. Second, I requested to be added to the waiting list for therapy and was told the list was extremely long and growing. I understand waiting lists are lengthy, but being on one seemed preferable to not being on it at all. I was given a phone number for an alternative service that only operated during working hours, and when I mentioned this conflict, I was told the crisis team was my only other option. I have since registered with a charity service that took my need for support seriously. Third, I attended regarding recurring sinus infections and was told nothing could be done without any examination. I was given the name of a steroid nasal spray written on a note and instructed to use it daily indefinitely. Fourth, I called about an ear infection and was directed to call 111. This resulted in back-and-forth calls between services, with 111 eventually suggesting Urgent Care instead. I attended Urgent Care, where staff were helpful but the situation highlighted an inefficiency—I waited twelve hours across two days for a five-minute assessment of a straightforward condition that could have been managed at the practice level. I question the value of a GP service that does not listen to patients or examine presenting symptoms, or receptionists who fail to direct people toward the help they specifically request.
Theresa B.