Grangewood Surgery

Some of the team members are excellent. However, this practice appears to be among the most poorly organised surgeries I have experienced.

Excellent experience, courteous, efficient and competent.

I've been with Grange Wood surgery for many years and have consistently found the entire team to be excellent. The clinical staff have supported me through some challenging periods, and I've always..

The surgery appears to continue struggling with its organisational processes. I called to obtain test results and was informed that a face-to-face consultation would be necessary. After being asked..

I have been a patient at this practice for a considerable time. I am very satisfied with all aspects of the care provided. The entire team, from administrative staff through to clinical..

I had a very disappointing experience with the reception team during my visit. After waiting an extended period, when I finally got through to speak with someone, I felt I was treated dismissively..

I would suggest Grangewood Surgery as a good choice. The clinical staff members are consistently professional, supportive, and demonstrate genuine understanding of patients' concerns. The nursing..

Since the previous doctor departed, the practice has declined significantly. The locum arrangements feel inadequate with no consistency in care. It appears as though clinicians are reluctant to..

The practice is consistently busy, but the team members are genuinely supportive. It stands out as one of the few surgeries in the surrounding area that can accommodate same-day appointments with a..

Spent a considerable amount of time trying to reach the practice by phone for a repeat prescription without success. The phone system in place is frustrating, as it doesn't provide clear feedback..

I have never had any complaints about this practice – it is excellent. They consistently manage to provide me with prompt appointments when I require same-day care, and the entire team is genuinely..

The team here was welcoming and approachable.

The waiting periods and appointment scheduling are significantly better than at other medical practices I've attended. I believe all of the team members are outstanding. Even the staff member I've..

I have been a patient at this surgery since its earlier years and I have noticed a significant decline in service standards. Today I spent over an hour on the phone attempting to obtain a..

When attempting to reach the practice by phone, I've found that repeatedly calling and hanging up after hearing the engaged tone eventually results in getting through. This approach seems faster..

Positive experience with the medical team

Personally speaking, I have had no issues, reception staff are always polite and try to accommodate requests. When possible I try to see my preferred clinician, if it wasn't for them my career would..

Consistently demonstrates a professional approach.

I have had a wonderful experience with this practice over nearly two decades and remain very satisfied with the service provided.

I'm amazed by some of the negative feedback about this practice. It seems to come from individuals who struggle with waiting times and expect everything to revolve around them. The clinical and..