ML

Mo L. 5 years ago • From Google

Rating

Excellent

Receptionists genuinely try to accommodate you

I previously attended this practice, relocated away from the area, and upon returning after several years felt compelled to register with them again. The team has consistently demonstrated helpfulness and warmth throughout my time as a patient. The front desk staff display competence and professionalism, making genuine efforts to accommodate patient needs. The clinicians are approachable and demonstrate attentive listening skills. The remote consultations offered recently have been comprehensive and provided reassurance during challenging times. In response to feedback about reception enquiries regarding patient concerns, it should be noted that staff members ask these questions to help direct patients to the most appropriate clinician based on their expertise. Patients retain the option to decline providing detailed information at reception if they prefer. It is worth remembering that all staff operate within strict confidentiality frameworks and professional codes of conduct, with patient privacy being paramount.

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