Mallard Medical Practice
DN
Daniela N. one year ago • From Google
Bad
The reception team has become less supportive in recent times. There appears to be inconsistency in the guidance provided, with different staff members offering conflicting information about when to call back. This creates confusion about the appropriate course of action. Additionally, the telephone manner has seemed rather dismissive and condescending, lacking warmth or acknowledgement of concerns. It is now the third consecutive day of attempting to reach someone regarding a significant health issue that was previously confirmed during an examination, yet the responses remain vague and unhelpful, with staff expressing uncertainty about what should happen next. This raises questions about the standard of service being provided. While previous positive feedback was acknowledged, there appears to be less engagement with constructive criticism from patients. The practice displays messaging about maintaining respectful interactions, yet the experience suggests this standard may not be consistently applied to patient interactions by all staff members. This inconsistency is concerning. The practice has previously demonstrated strengths in accessibility and clinical care, with appointments readily available and clinical staff showing competence and dedication to providing good service. This had been considered one of the better practices experienced.
Julie-Anne O.