Fell Cottage Surgery

Wonderful, compassionate and welcoming practice. After moving from a different surgery, it feels like a completely different experience where patients aren't made to feel like a burden when..

I experienced several significant issues with my care at this practice that have left me concerned about their reliability. Firstly, appointments were arranged without my knowledge or consent, and..

The staff members were not particularly courteous during my visit.

The reception team's approach does not reflect well on the practice. There is a consistent pattern of unhelpful communication when patients call in, with an impression that incoming calls are viewed..

It has taken more than a year to begin addressing multiple health concerns, and I have needed to seek private treatment for some of these issues. Even obtaining routine tests has required persistent..

Having read the negative reviews for this surgery I feel compelled to respond. Having been with this practice for over 40 years I simply don't recognise these negative comments. The practice has..

Relocated to the area from another location and have been pleasantly surprised by the quality of care at this practice compared to my previous surgery. I believe many patients may not fully..

I have been a patient at this practice for several years and have found nothing to criticise. The entire team consistently demonstrates courtesy and professionalism. During a recent appointment, I..

This practice represents some of the finest healthcare services in the region. The entire team demonstrates genuine warmth and compassion in their approach to patient care. Kindest regards.

This review was submitted on behalf of a family member of a patient at the practice. On a Tuesday, I contacted the surgery to report that my relative was unwell and required urgent assessment. A..

I have been attending this practice for many years and have consistently received good care. Over the past year, however, the team has demonstrated exceptional commitment and implemented several..

Securing an appointment presents significant challenges, as availability typically requires booking several weeks in advance, whether seeking a nurse or doctor consultation. I paid for a course of..

Extremely quick and efficient service delivered in a highly professional manner!

I had an unsatisfactory experience today as the receptionist's manner was not welcoming 😔

The staff members here are excellent and consistently helpful. I was able to secure an appointment when I needed one.

I have complicated healthcare requirements and I recognise that I am not always the easiest person to work with, but the entire team at this practice has consistently demonstrated genuine compassion..

Outstanding experience overall. While telephone access can occasionally be challenging, the online booking system is efficient and straightforward to use. For those preferring to speak with someone..

I couldn't be more satisfied with the care provided at this practice. I'm very grateful for the service received.

I find all the staff to be very friendly and approachable. For my ongoing medication needs, I contact the local pharmacy to place orders and they deliver them once they have received the necessary..

I wanted to express my appreciation for the excellent customer service I received today when arranging my audiology appointments. The staff member at the surgery went above and beyond to ensure my..