Cumberland House Surgery

Disappointing experience with accessing care. I spent considerable time attempting to reach reception to book a consultation, and when I finally connected with someone, I was informed that all..

I would prefer not to rate this practice at all. I found my experience to be extremely disappointing.

I contacted the practice to request a repeat prescription and was informed that someone would call me once approval had been given so I could collect it from the pharmacy. After three weeks without..

I have been attempting to reach the surgery for several days without success, so I had to visit in person with my daughter. When I eventually secured an appointment, I found the consultation to be..

The nursing staff are excellent and the majority of the medical practitioners appear to be temporary staff. The reception team's helpfulness is inconsistent, ranging from very supportive to somewhat..

Terrible experience trying to access care. I urgently needed an appointment but was unable to get through. The appointment system is extremely frustrating.

No stars. The staff were absolutely awful and rude. The level of care fell well short of expectations. I would not feel comfortable entrusting my health to this practice. The clinical team were..

It's concerning how patient privacy seems to have changed in recent times. The process requires sharing detailed health information with reception staff, and there appears to be a system where only..

The practice has made considerable progress in recent times. The reception team has consistently been supportive, and I have regularly been able to secure in-person appointments without difficulty,..

Over the past 18 months I've been dealing with ongoing pain and the reception team have supported me in every possible way, whether it was accommodating last-minute adjustments to appointments via..

This practice was extremely disappointing. I experienced persistent pain in my lower joints and was told this was solely attributable to my weight, leading me to undergo weight loss surgery. When..

It's quite disappointing that I'm unable to secure appointments with a familiar healthcare provider. The practice appears to have significant gaps in their approach to mental health support, and..

The clinical staff have been excellent. However, I have experienced issues on two separate occasions where my prescriptions have gone missing. Fortunately these were not time-sensitive, but I am..

Extremely difficult to reach by telephone. You may be discouraged from attending in person to book an appointment, yet this appears to be the only effective way to make contact with the..

I contacted the surgery to arrange an appointment as I was experiencing severe throat pain. I was initially advised to visit a pharmacy to obtain antibiotics for a three-day course. However, when I..

Absolutely diabolical, with hardly any communication between the practice and patients. One staff member says one thing while another says something completely different. There is no point in..

There have been ongoing difficulties with obtaining repeat prescriptions, and accessing the practice by telephone proves challenging. The reception team appears to view each doctor appointment they..

Relocated to the area approximately a year ago and joined this practice. Very satisfied with the overall organisation and facilities. The team demonstrated helpfulness, friendliness and a genuine..

Excellent practice. The team members are remarkably helpful and friendly. I arrived as an unscheduled visitor from outside the local area and was temporarily registered, then offered an appointment..

I requested a referral for specialist gender services. Several months have passed without any response, and I received no confirmation that the referral was processed or any progress updates. When I..