CG

Carol G. one year ago • From Google

Rating

Excellent

Receptionists helped navigate the callback system

Recently, I was experiencing significant discomfort with a urinary tract infection. I attended the local surgery and found the reception team to be exceptionally supportive in helping me access a telephone consultation service. (Despite this being requested during afternoon hours when the callback service had limited availability) The clinician who called me back promptly arranged for medication to be dispensed at my local pharmacy within a convenient timeframe. Every member of staff demonstrated genuine care, kindness and sensitivity towards my situation and how poorly I was feeling. I'm delighted to report that by the next day, I experienced considerable improvement. I'm very grateful for the assistance provided.

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