West Town Surgery
Ilisa C. 4 years ago • From Google
Poor
Receptionists helpful, but appointment left me upset
The receptionists at this surgery deserve recognition for being extremely helpful, which is why I would rate them highly. However, my recent appointment experience was disappointing. The locum clinician I saw was dismissive and condescending throughout our telephone consultation. During the call, they made statements about anatomy that I found questionable based on my own knowledge, and when I attempted to explain my symptoms and concerns, they spoke over me rather than listening to what I was saying. When I mentioned that my current painkillers were not providing relief, the response was unhelpful and dismissive. Rather than proactively suggesting alternatives or further investigations, I was told to continue with the same medication despite it being ineffective. I had to specifically request a blood test rather than having this suggested as part of the clinical assessment. The overall tone of the appointment felt combative, and I felt my concerns were not taken seriously. I have seen other clinicians at this practice previously, and while I understand everyone has busy days, this appointment stood out as particularly negative. The interaction left me feeling unheard and frustrated, to the point where I felt compelled to contact NHS 111 for further advice following the appointment. I would recommend this surgery and the other clinicians I have seen there, but I have concerns about returning to this particular practitioner. I also noticed that the clinical notes from this appointment do not accurately reflect what was discussed during our conversation.
Switched to this practice two years ago. Have consistently been able to secure appointments without difficulty. The team members are pleasant, courteous, and conduct themselves in a professional..
West Town Surgery
Hanknjj J.
Excellent practice. We choose to attend this surgery rather than our closest alternative because we can consistently secure an appointment when we call, and the team members are always friendly and..
West Town Surgery
Abbigail-Lei D.
I honestly cannot express enough how caring and attentive the clinician was during my visit. They were absolutely fantastic, and the level of care provided was the best I have experienced across all..
West Town Surgery
Lynda B.
I recently experienced a persistent cough and went through several investigations including multiple samples, imaging scans, and respiratory function testing, along with a number of antibiotic..
West Town Surgery
Ilisa C.
The receptionists at this surgery deserve recognition for being extremely helpful, which is why I would rate them highly. However, my recent appointment experience was disappointing. The locum..
West Town Surgery
t&p H.
Excellent surgery. The clinical staff are fantastic and the wider team are all great as well.
West Town Surgery
Anne S.
You feel treated as merely a slot in the schedule or a form to process. There appears to be little genuine concern for your overall health and welfare. This experience has left you feeling hopeless..
West Town Surgery
Anne L.
I'm a new patient and have just had a wonderful consultation. The clinician was so attentive, thorough and caring, treating me as a person and looking at the whole picture before giving a clear path..
West Town Surgery
Sarah F.
I attended an appointment but encountered a couple of issues. When I arrived a short time after my scheduled slot due to parking difficulties, I was not able to be seen and was recorded as absent...
West Town Surgery
Christine G.
This is my general practice and I have found the team to be quite helpful and approachable.
West Town Surgery
Jane D.