IC

Ilisa C. 4 years ago • From Google

Rating

Poor

Receptionists helpful, but appointment left me upset

The receptionists at this surgery deserve recognition for being extremely helpful, which is why I would rate them highly. However, my recent appointment experience was disappointing. The locum clinician I saw was dismissive and condescending throughout our telephone consultation. During the call, they made statements about anatomy that I found questionable based on my own knowledge, and when I attempted to explain my symptoms and concerns, they spoke over me rather than listening to what I was saying. When I mentioned that my current painkillers were not providing relief, the response was unhelpful and dismissive. Rather than proactively suggesting alternatives or further investigations, I was told to continue with the same medication despite it being ineffective. I had to specifically request a blood test rather than having this suggested as part of the clinical assessment. The overall tone of the appointment felt combative, and I felt my concerns were not taken seriously. I have seen other clinicians at this practice previously, and while I understand everyone has busy days, this appointment stood out as particularly negative. The interaction left me feeling unheard and frustrated, to the point where I felt compelled to contact NHS 111 for further advice following the appointment. I would recommend this surgery and the other clinicians I have seen there, but I have concerns about returning to this particular practitioner. I also noticed that the clinical notes from this appointment do not accurately reflect what was discussed during our conversation.

Other reviews for West Town Surgery