BA

Backup A. 2 months ago • From Google

Rating

Bad

Receptionists helpful but doctors won't examine properly

I would give a lower rating if possible. I have been a patient at this practice for over two decades and have noticed a significant decline in the quality of care. The receptionists remain pleasant and make genuine efforts to assist, despite the limitations placed on their role. During one visit, I attended regarding a lump and was informed it was not a concern and could not be addressed as it would be classified as a cosmetic procedure. However, this lump is in a sensitive area, causes discomfort and oozing, and continues to enlarge. I felt that a thorough physical examination did not take place. On another occasion, I presented with severe muscular and spinal pain that was unusual for me. I was asked to provide a urine sample for testing but never received any results or explanation. Subsequently, I was told that my symptoms may be psychological in nature and was advised about lifestyle changes and other possible causes. Accessing care has become increasingly difficult. Appointments can only be booked through an online system, which presents a significant barrier for those without internet access. This feels outdated and impractical. Given these ongoing concerns, I have decided to register with a different practice and would encourage others to consider doing the same.

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