Elm Hayes Surgery
DD
Danny D. 5 years ago • From Google
Poor
The receptionists have consistently provided a positive experience, demonstrating politeness and genuine effort to accommodate scheduling preferences. However, my interactions with the clinical staff have been considerably less satisfactory. Across multiple consultations with different practitioners, I have encountered recurring concerns. While I understand that medical professionals cannot be expected to have comprehensive knowledge across all areas, I believe it is crucial that they recognise the boundaries of their expertise and acknowledge when a condition falls outside their scope. In one instance, I felt compelled to independently research and contact a specialist myself, gathering substantial information before a referral could be arranged. This only occurred after I experienced what felt like dismissive treatment for suggesting I might benefit from specialist input. The specialist subsequently confirmed that the condition in question requires expertise beyond general practice level. More recently, I obtained private blood work that revealed a significantly abnormal result. When I contacted the practice for guidance, I was discouraged from having pursued private testing, with concerns raised about its reliability. I requested that the test be repeated through the practice to clarify the finding, but this was declined on the grounds that the private result was not trusted and repetition was deemed unnecessary. Only after mentioning my previous serious health history did the practitioner agree to order testing, and this felt like a reluctant concession rather than a genuine clinical decision. The subsequent test results proved significant enough to warrant specialist referral. Had I not mentioned my medical history, I would likely not have received this investigation or the subsequent specialist care. I have additional concerns regarding my child's care as well. Given the limited alternative options locally, I am actively exploring other practices.
J A.