SF

Sue F. one year ago • From Google

Rating

Excellent

Receptionists helpful, phone queues much improved

My partner and I have been attending this medical practice for more than two years. We have consistently found the front desk staff to be courteous and supportive. The time taken to reach the surgery by telephone during morning hours has become noticeably better following the introduction of an updated system, which was implemented in response to patient suggestions. Although same-day appointments with a doctor are not guaranteed, the practice offers same-day alternatives with other qualified professionals including nurses, paramedics, and physiotherapists who specialise in musculoskeletal assessment. These practitioners have the ability to consult with an on-call doctor when needed and are authorised to arrange referrals and dispense medications. I have appreciated the doctors' willingness to adopt a team-based approach when working alongside patients.

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