The Duru Practice
RR
Rose R. 4 years ago • From Google
Bad
The reception team appears to lack sufficient knowledge and communication skills when dealing with patients. There have been instances where calls have been handled rudely, with the phone being put down when staff have struggled to understand the nature of enquiries. Additionally, there have been several occasions where administrative errors have occurred. Regarding the clinical care provided, there are concerns that the duty of care has not been adequately met. My mother has reported ongoing problems with both legs that have progressively worsened over an extended period, yet the primary treatment offered repeatedly was medication that did not appear to address the underlying issue. Following a period of frustration, she was eventually referred for specialist assessment, where the consultants expressed concern about the previous approach to her care. The overall standard of service at this practice appears to have declined since earlier staff members departed. There is a need for the practice to employ properly trained reception staff and clinicians who demonstrate genuine commitment to patient care.
TONY K.