Manor Park Surgery
Rosie H. 3 years ago • From Google
Bad
Receptionists ignored husband's urgent medical crisis
Utterly repulsive, indifferent receptionists; on Friday morning my husband urgently needed medical attention while we were in the surgery's car park, I rushed inside and desperately implored THREE receptionists to get a doctor to help my husband who was barely responsive, burning with fever and repeatedly vomiting, they coldly asked "do you have an appointment?" !!! I begged them to have someone examine him, they displayed total apathy and callousness, refusing because he lacked an appointment and it would "disrupt other patients" SORRY for interrupting you with an EMERGENCY?! I exhausted every possible way to communicate the critical nature of his condition - they made zero effort to call an ambulance or even inquire about his state. When I did summon an ambulance, I was informed he was at high risk of cardiac arrest, yet I knew attempting to access the defibrillator at the GP surgery would be futile. My husband was hospitalized for 3 days with a critical infection and was perilously close to becoming septic. I would never entrust my or my family's life to these 3 heartless receptionists. Individuals without a shred of compassion or willingness to assist those in desperate need should NOT work in healthcare. I shared the incident with every healthcare professional at the hospital, who were equally appalled by the complete absence of professional care, reminding me that medical practices have a fundamental duty to assist patients in urgent situations. I'm preparing a comprehensive formal complaint with specific names. Next time, just do your job and potentially save a life, if you can muster the basic human decency.
Arrived 40 minutes behind schedule with zero acknowledgment of the delay. Despite my explicit request for a female physician, a male doctor conducted the examination. Dr. Barton displayed an..
Manor Park Surgery
Andy A.
Their customer service is absolutely terrible when it comes to phone support! Waiting on hold has become a standard expectation, with call times frequently stretching beyond 40 minutes. Right now,..
Manor Park Surgery
David G.
I received a letter requesting a doctor's appointment, which was surprising since I hadn't seen a physician in over two years... despite experiencing a heart attack in March 2020... with absolutely..
Manor Park Surgery
Dawn D.
I accidentally discarded my antidepressant medication this morning, which was quite careless of me. The young blonde receptionist was incredibly supportive and kind. She carefully reviewed my..
Manor Park Surgery
Justdenna C.
This establishment is utterly ridiculous. They forced my 5-year-old daughter and me to endure a 30-minute delay beyond her scheduled appointment time. When I approached the front desk, they casually..
Manor Park Surgery
tom p.
The medical professionals and personnel are incredibly eager to assist, maintaining their helpful demeanor even during hectic times. One couldn't reasonably expect more from a healthcare team...
Manor Park Surgery
Lesley F.
Scheduling an appointment is extremely challenging, and navigating the patches system through the website proves equally frustrating and complex.
Manor Park Surgery
Erik W.
The employees here are wonderful, incredibly welcoming and warm.
Manor Park Surgery
Dawn B.
My elderly mother (86) saw her doctor today, and I'm convinced he woke up on the wrong side of the bed. When she described her health concern, he responded with an incredibly dismissive attitude...
Manor Park Surgery
Geoff W.
Communication during the reservation process is challenging, but once we arrived, the staff was incredibly supportive and helpful.
Manor Park Surgery
M o.
I've been calling their office every morning at 8 AM for the last fortnight, yet they consistently have no available slots. They refuse to schedule appointments even a week ahead. I'm baffled by..
Manor Park Surgery
Ed C.
Incredibly smooth and competent vaccination process yesterday - the entire staff handled everything with great skill - I'm feeling absolutely terrible now, but it's totally worth the minor discomfort.
Manor Park Surgery
Richard L.
This medical practice is an absolute mockery. The staff appear more interested in socializing over beverages than attending to patient care. I've personally witnessed their unprofessional behavior,..
Manor Park Surgery
matt w.
Utterly worthless service with an abysmal scheduling process that makes it practically impossible to secure an appointment when it's actually necessary.
Manor Park Surgery
Faiqah A.
For the second occasion, I had a scheduled appointment at 12:30 PM for my infant's vaccination. I repeatedly approached the reception desk to inquire about the extensive delay, and they consistently..
Manor Park Surgery
Jesse H.
Dr Coulson impressed me with her attentive approach, providing a lucid breakdown of her diagnostic perspective. She exudes professionalism, and her explanations are so engaging that I could happily..
Manor Park Surgery
Dr Ann Powers
Dr.Powers has the ability to make you feel at ease during your consultation, she listens carefully explaining why she is instigating requests for certain tests. I feel she is a very caring person..
Manor Park Surgery
Robert J.
After being recommended for an MSK consultation, I was unexpectedly redirected to the Chronic Pain service - a program seemingly designed for patients who have supposedly explored all treatment..
Manor Park Surgery
Tina T.
Dr. Powell was excellent - truly compassionate and made me feel completely at ease during my visit. The consultation went smoothly and I felt very comfortable throughout.
Manor Park Surgery
David W.
A typical National Health Service medical practice where consultations are strictly by scheduled appointment. You must book ahead to meet with a healthcare professional.
Manor Park Surgery
Tommy T.