RH

Rosie H. 3 years ago • From Google

Rating

Bad

Receptionists ignored husband's urgent medical crisis

Utterly repulsive, indifferent receptionists; on Friday morning my husband urgently needed medical attention while we were in the surgery's car park, I rushed inside and desperately implored THREE receptionists to get a doctor to help my husband who was barely responsive, burning with fever and repeatedly vomiting, they coldly asked "do you have an appointment?" !!! I begged them to have someone examine him, they displayed total apathy and callousness, refusing because he lacked an appointment and it would "disrupt other patients" SORRY for interrupting you with an EMERGENCY?! I exhausted every possible way to communicate the critical nature of his condition - they made zero effort to call an ambulance or even inquire about his state. When I did summon an ambulance, I was informed he was at high risk of cardiac arrest, yet I knew attempting to access the defibrillator at the GP surgery would be futile. My husband was hospitalized for 3 days with a critical infection and was perilously close to becoming septic. I would never entrust my or my family's life to these 3 heartless receptionists. Individuals without a shred of compassion or willingness to assist those in desperate need should NOT work in healthcare. I shared the incident with every healthcare professional at the hospital, who were equally appalled by the complete absence of professional care, reminding me that medical practices have a fundamental duty to assist patients in urgent situations. I'm preparing a comprehensive formal complaint with specific names. Next time, just do your job and potentially save a life, if you can muster the basic human decency.

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