Cardiff Bay Surgery

Attempted to set up prescription home delivery, but both Lloyds and Hey pharmacy couldn't locate any information about this medical practice—completely unsatisfactory. Just as challenging as..

Every interaction with their phone support is a frustration. The front desk personnel consistently demonstrate a lack of professionalism. It's my sincere wish that they evaluate and address their..

The front desk staff's demeanor was extremely off-putting and hostile, creating an unwelcoming atmosphere that significantly detracts from the overall experience.

I am absolutely furious with this medical practice. The staff at the grange town location have an incredibly unprofessional receptionist whose conduct is completely unacceptable. Every morning I..

The front desk staff are incredibly discourteous and brusque. It takes approximately a fortnight to secure a single consultation. Essentially, you're left enduring two weeks of discomfort before any..

The front desk staff consistently displays a dismissive attitude and acts as a gatekeeper to medical consultations based on their subjective assessment of illness severity. Despite feeling extremely..

Abysmal treatment by the front desk staff has resulted in prolonged suffering, with inadequate medication for more than a fortnight. I'm eagerly anticipating the opportunity to change medical..

Excellent medical procedure. The general practitioner and team were incredibly supportive, with special mention to Samina, who went above and beyond by extending her lunch break to assist me. The..

Both Butetown and Grangetown surgeries desperately need to improve their communication, as patients receive conflicting information from different branches! I was instructed to collect my..

I'm thoroughly frustrated with receptionists attempting to act like medical professionals. As someone relying on heart medication, I constantly find myself caught in a frustrating back-and-forth..

We found Doctor Naseem's swift and comforting assistance to be truly exceptional. Our expectations were exceeded by the level of care and support provided. His professional demeanor and..

Absolute bottom of the barrel doctor - completely incompetent and utterly useless.

Completely disorganized. Throughout my 12-month experience with this medical practice, they repeatedly misplaced critical documents: a prescription meant for pharmacy delivery, an ultrasound..

Avoid this medical practice at all costs. My elderly mother was prescribed a high-dose vitamin D supplement of 25,000 units. When the pharmacy ran out, they needed to substitute the brand. After two..

My elderly father, recently discharged from hospital three weeks ago with medication changes, found himself without his prescriptions when we tried to collect them this weekend due to an incorrect..

"CRITICAL SITUATION" I was experiencing potential Stroke/Heart-attack symptoms, confirmed by Dr. Nasseem during my medical consultation. Having forgotten my mobile phone at home, I urgently..

The front desk staff has an incredibly unpleasant and unprofessional demeanor

Doctor visits feel hurriedly conducted, which I can somewhat comprehend given their likely packed schedules, but the real problem lies with the front desk personnel. My interactions with them have..

🚨🚨🚨🚨I strongly advise everyone to switch their healthcare provider, as these medical professionals are absolutely terrible. Patient well-being seems to be the last thing on their mind, with..

I want to express my gratitude to Samina at the front desk, who is truly exceptional. She consistently goes above and beyond to assist me as a patient. Whenever I call or have a question, she is..