Grange Medical Centre

This practice has been very frustrating to deal with. I have been attempting to contact them repeatedly throughout the morning without success. I was advised to call back at a specific time, but..

The clinical staff are approachable and helpful once contact is established, however the front-of-house team would benefit from additional training. I recognise they manage challenging interactions..

I was dissatisfied with my experience. I waited on the telephone for an extended period before someone answered, and when they did, I found their manner to be unhelpful and dismissive regarding my..

This medical practice should be reported to the appropriate regulatory authorities regarding customer service matters. Appointments have been cancelled without explanation. The practice does not..

I found the experience at this practice to be quite disappointing. The interactions with staff members were not pleasant, and the overall management approach seemed disorganised. There appeared to..

I experienced a disappointing standard of patient care and communication at this medical centre. My interactions with the reception team have been consistently unsatisfactory. The manner in which..

I would rate this practice very poorly. When I called to arrange an appointment for my young child, I encountered significant difficulties with the booking process. After initially reaching the..

The staff members were unhelpful and dismissive, with the front desk team appearing indifferent to patient concerns. I would advise considering alternative healthcare providers before choosing this..

This practice requires immediate attention. The management appears indifferent to the facility's operations and patient access is severely limited. The approach to care seems inconsistent with..

Extremely disappointing experience at this practice. The staff attitude was unhelpful and unwelcoming, which is concerning for a healthcare setting where patient support should be a priority. The..

Arrived for a 9:45 appointment and waited until 10:20 before being seen. Despite appearing to be the only patient present, the delay was frustrating. The service fell short of expectations.

Excellent customer service experience. The standard of care has consistently been of high quality. Well done to the practice team for maintaining these standards.

Excellent service, with particularly helpful and professional reception staff.

Poor service experience overall. The only treatment I received was through a private referral arrangement. Very disappointing.

I have been attending this practice for a considerable time. However, I have experienced difficulties when attempting to schedule appointments, as the phone lines are often unresponsive and..

The reception team's approach to patient interactions needs significant improvement, as they often come across as dismissive and unhelpful. Communication skills with the public appear to be lacking..

I would have preferred a zero-star option for this review. The car park lacks clear line markings and designated spaces, and despite finding ample room to park on the premises, I received a parking..

The reception team demonstrated an unhelpful approach and limited willingness to accommodate my situation. When I explained that I was unwell and required a medical assessment, I was not offered any..

The staff members were not as helpful as I would have hoped during my visit.

The reception team demonstrates a helpful and supportive approach, consistently making efforts to assist patients. The entire reception team performs excellently in their role.