SK

Sapphire K. 3 months ago • From Google

Rating

Bad

Receptionists lack information on care pathways

This practice falls significantly short of expectations. Particularly when managing care for a family member receiving support at home, the lack of compassion and understanding is deeply concerning. The limited appointment availability compounds these issues. On multiple occasions, both I and my family, along with external care providers and support staff, have encountered considerable obstacles when attempting to secure appropriate care and medical support for our relative. The reception team appeared to lack sufficient knowledge and provided unclear guidance when I contacted them seeking direction on how to access the necessary medical assistance.

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