Windermere Health Centre
Gaby M. 2 years ago • From Google
Poor
Receptionists lack manners and basic empathy
I'm only giving this surgery 2 stars because of the clinical staff member who called to discuss my test results—they were genuinely pleasant. However, the reception team displayed an unhelpful demeanor that lacked courtesy and understanding. The management approach seems focused on operational efficiency rather than patient-centered care. When concerns have been raised, the response has been defensive and dismissive rather than constructive. Overall, there appears to be a pattern where accountability for service issues is deflected, with responsibility placed on patients instead—particularly when patients establish reasonable boundaries. The interactions have felt impersonal and lacking in compassion or genuine care. Given my negative experience with this practice, I have decided to register elsewhere.
The team at this practice work extremely hard and demonstrate considerable patience and kindness in their approach. There are some excellent clinical staff members on the team, though the main area..
Windermere Health Centre
Tudor G.
I feel compelled to commend the service that I and my wider family have received from the practice in recent months. I certainly don't do this lightly, as it is fully justified. I never give feedback..
Windermere Health Centre
Carmen R.
Relocated to the area nine months ago. Had two separate appointments scheduled on the same day, which felt unnecessary. This occurred because certain health concerns were not addressed during the..
Windermere Health Centre
Sandra O.
I recently attempted to contact this practice for help and found myself on hold for an extended period, even though I appeared to be first in the queue. This was quite frustrating.
Windermere Health Centre
Beata M.
The service fell significantly short of expectations. I contacted the office to arrange an appointment for my young infant. The receptionist indicated that a clinician would return my call promptly...
Windermere Health Centre
David g.
Following the management transition and building renovation to an excellent standard, this practice has continued to improve significantly. Every appointment I've attended, including my most recent..
Windermere Health Centre
Colin G.
A wonderful group of committed professionals who, through recent interactions, have demonstrated their dedication and work with considerable effort to deliver outstanding care.
Windermere Health Centre
Adam B.
I want to express my gratitude to the entire staff at our local clinic, especially the clinical team member who assisted me. Despite my anxiety around medical procedures, this staff member displayed..
Windermere Health Centre
Stephen T.
I am genuinely grateful to the nursing staff member who provided care and treatment following my recent accident. They demonstrated exceptional professionalism and skill, and I consider them a true..
Windermere Health Centre
Valentine J.
Outstanding and highly competent staff who demonstrated exceptional service delivery, particularly throughout the challenging pandemic period. Commendable work by the entire practice.
Windermere Health Centre
M W.
My spouse and I had a wonderful experience at this practice. We were visiting from abroad and both needed medical attention for a respiratory illness. The reception team were excellent and managed to..
Windermere Health Centre
Margit K.
Extremely helpful and pleasant team members... I simply must express my gratitude... This is a very good medical facility.
Windermere Health Centre
Kayleigh B.
We are always able to secure an appointment whenever required. The entire team demonstrates friendliness and approachability. The clinical staff show attentiveness and conduct thorough consultations.
Windermere Health Centre
Jasmine F.
I reached out to the local health service while visiting the area and needed medical assistance. They quickly arranged suitable care and scheduled an appointment for me at the health centre. The..
Windermere Health Centre
drjohnsonsays d.
I would recommend avoiding this practice. During a blood test appointment, I experienced pain in my arm that persisted for several days afterwards. When I questioned whether sufficient blood had been..
Windermere Health Centre
Noone N.
Despite significant investment in various improvements over the years, the quality of care appears to have declined noticeably. As a long-standing patient since the surgery's opening, I have observed..
Windermere Health Centre
Ann B.
The practice primarily operates with advanced nursing staff rather than doctors. The number of full-time medical practitioners at the surgery has reduced significantly over time.
Windermere Health Centre
Ricki T.
The premises are well-maintained following the recent renovation work, and the team members are welcoming.
Windermere Health Centre
Andrew M.
This practice was once considered a strong healthcare facility, but standards appear to have declined significantly. There seem to be ongoing staffing challenges, with difficulty retaining clinical..
Windermere Health Centre
Georgia G.
I have had a very poor experience at this practice. On multiple occasions over the past year, I received incorrect prescriptions. The appointment waiting times are excessively long and the staff..
Windermere Health Centre
Benjamin G.