LL

Lauren L. 8 months ago • From Google

Rating

Bad

Receptionist's lack of empathy made things worse

The receptionist who answered my call was dismissive and lacked compassion. They posed intrusive questions and made presumptions about my situation, which left me feeling upset and more distressed than before the conversation ended.

Sherburn Group Practice

8 months ago

Dear Lauren, I am sorry that you are unhappy with your experience when contacting the surgery today. Please contact me about this so that I can discuss it further with the receptionist concerned. Regards Julie Lund, Practice Manager

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