Cambridge Medical Group
NJ
Noah J. 3 months ago • From Google
Poor
I was expecting to see a mental health specialist but instead saw a general practitioner who found it difficult to understand my concerns, and I similarly had trouble following their explanations. I do want to note that the reception team have always been pleasant and helpful whenever I've interacted with them, which contrasts with some feedback I've read elsewhere. However, like others have pointed out, it seems odd that the building has been refurbished while the actual service delivery hasn't improved. The appointment system is problematic—everyone calling at 8am and only same-day slots being available feels like an inefficient way to manage the practice. I attended regarding sleep difficulties and was advised to use an application with a significant cost attached. When I explained I couldn't afford this, I was told someone would get back to me. That was approximately four months ago and I'm still waiting for that follow-up contact. On a positive note, the nursing team and one particular GP have been genuinely helpful and supportive, and it's unfortunate that their good work is overshadowed by the broader issues with how the practice operates.
James R.