Lightwater Surgery

Disappointing Experience Since recent times, it has become extremely difficult to secure an appointment, whether attempting to book in person or through online channels, which appears to be..

It is difficult to secure an appointment at this practice, and the reception team's manner could be more welcoming.

We received excellent care at Lightwater Surgery today for our child's respiratory condition. We appreciate having access to a surgery with a straightforward appointment system. Thank you for the..

Excellent practice with genuinely supportive clinical and administrative staff. The team operates with efficiency and professionalism throughout. The online appointment booking system is..

I believe this practice is excellent. I have consistently been able to secure appointments promptly, and the entire team demonstrates a warm, considerate and responsive approach. The clinical staff..

I've consistently been impressed with our local surgery and my most recent appointment along with the subsequent follow-up exceeded what I anticipated. Booking appointments is straightforward, the..

Excellent surgery. Have nothing but positive comments to say about it. Very friendly, polite and professional clinical and reception staff. I have had no problem ever booking an appointment for a..

Lightwater surgery wow I can't thank them enough absolutely lovely doctors especially the clinical staff very kind and very professional. I never have a problem getting an appointment staff are very..

Excellent practice. The front desk staff are consistently courteous and helpful. I have no difficulty obtaining same-day appointments with a clinician.

I am a new patient and attended my first appointment to discuss a mental health concern. In my experience, the clinician's manner was unhelpful and made me feel uncomfortable. I felt that eye..

A clinician at this practice. Unacceptable attitude, very rude, abrupt and shows no empathy or patience to listen. I feel this approach is unsuitable for the profession. I've been registered with..

Recently joined Lightwater Surgery and found the registration process very straightforward, completing all necessary paperwork online without any hassle. Received a helpful call from the practice to..

The treatment received at this practice has been deeply disappointing. The level of care provided fell significantly short of expectations. A formal complaint has been lodged with both the practice..

Yes, the NHS are understaffed. Yes, your receptionists have to handle a lot of calls in the morning, which appears to be a consequence of the difficulty in booking appointments in advance. Yes,..

The receptionist experience has been disappointing. Despite the automated system suggesting high competency levels, my repeated attempts to reach the practice over an extended period have not..

The entire medical team and reception staff demonstrate genuine helpfulness and compassion in their approach. Their continued dedication to patient care is much appreciated.

I want to express my sincere gratitude to the healthcare professional I saw. I have required a particular medical treatment for the past year and have been experiencing significant tiredness that..

I had a disappointing appointment today. The clinician's manner was quite abrupt and I felt they could have been more reassuring during our consultation. I would hope that patients requiring urgent..

I appreciate the service at this practice once more. The appointment scheduling was straightforward and I received the healthcare guidance I was seeking. I feel fortunate to have access to this..

If you are able to secure an appointment and receive a consultation, this practice could be satisfactory. However, the inability to book in advance may present challenges. Should you have a flexible..