MA

Maggie A. 3 years ago • From Google

Rating

Bad

Receptionists made it too hard to ask for help

I regret not switching practices earlier. The difficulty in accessing support meant I eventually stopped trying to seek help. Routine appointments have a lengthy waiting period and can only be booked by phone, which is challenging if you're unable to make repeated calls at opening time due to health constraints. The majority of appointments are conducted remotely rather than in person. The reception staff came across as unwelcoming and unhelpful. They seemed focused on enforcing procedures rather than exploring ways to assist, and I frequently encountered an inflexible approach to problem-solving. I required a letter for accessibility purposes at the request of a local authority. The practice prepared the letter but only informed me afterwards that there would be a charge, without discussing this beforehand. When the practice transitioned to a digital system for managing ongoing medications, I discovered that a medication I had been regularly requesting was not actually set up for automatic renewal. Upon contacting them, I was informed it would take several weeks to arrange a consultation to rectify this. It wasn't until I moved to a different practice that I recognised how much I had withdrawn from seeking medical support when I genuinely needed it. I would suggest exploring alternative surgeries if receiving attentive care is important to you.

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