The Vineyard Surgery

The clinician I saw was exceptionally kind, thorough and reassuring. I could not have been happier with my appointment.

Obtaining an appointment at this practice proves to be extremely challenging. Following completion of the online assessment form, I received no response whatsoever. Eventually, I managed to secure..

I’ve been a patient here for some time and the experience has become increasingly frustrating. The reception team are routinely rude, dismissive and condescending. This isn’t limited to my own..

A staff member demonstrated genuine professionalism and dedication. However, the practice as a whole appears to have experienced difficulties with managing my referral, which has resulted in my..

I feel the surgery is excellent and it's straightforward to book appointments for children. There can be slightly longer waits for adult appointments occasionally, though the team consistently..

Excellent practice. The main drawback is the length of time spent waiting for appointments.

The practice team are doing an outstanding job! Thank you for always looking after me so well X

Gave a one star rating approximately five years ago. The service has become noticeably more efficient and the staff considerably friendlier since then. This improvement has been especially apparent..

I have never experienced such a positive encounter at a general practice. The telephone waiting times are consistently minimal, and the front desk staff demonstrate exceptional kindness and..

I took my daughter to see a GP and the clinician we saw was very professional and truly listened to our concerns. They took the time to understand what was worrying me about my daughter, explained..

I had to wait over half an hour before my appointment was interrupted. Despite explaining that I was dealing with a significant respiratory issue, the response seemed dismissive. I was instructed to..

I have been a patient at this practice for more than a decade and have nothing but positive things to say about the clinical and administrative team. Each healthcare professional I have consulted..

Poor diagnostic accuracy, difficulty reaching reception, dismissive responses to concerns, and overall service quality issues. Consider seeking care elsewhere.

It can be challenging to secure an appointment during times of illness, as the practice requires calls to be made at specific times of day or attendance at a walk-in centre. While it is possible to..

I had a consultation at the Vineyard Surgery today. The clinician I saw was exceptionally kind, positive and helpful. I'm very grateful for the experience.

Consider taking your NHS funding elsewhere. This practice has discontinued telephone appointment availability, implementing a system that appears designed to limit patient access to clinical staff...

Have been attending this practice for seven years and witnessed consistent improvements throughout that period. The facility is always immaculately maintained, the front desk team are genuinely..

Dreadful experience trying to secure an appointment at this practice.

The reception team appeared unhelpful, with significant difficulty in securing appointments or being directed elsewhere for care. The overall experience was frustrating and fell short of expectations.

The medical staff are competent, I won't dispute that. However, the waiting times are exceptionally lengthy.