SP

S P. 2 years ago • From Google

Rating

Excellent

Receptionists made same-day appointments easy to arrange

In my experience at this surgery, the receptionists and clinical staff are exemplary. I always feel I have been listened to with warmth, empathy and understanding. I have a long-term health condition and have had the best care and support a patient could have. I have used the online consultation service, which is relatively straightforward. When directed to contact the surgery, the receptionists have been friendly, helpful and fantastic at booking me in to see a clinician or arranging a telephone consultation on the same day. The clinical team have arranged referrals, scans, imaging and diagnostic assessments, followed up with ongoing support and management. The team at this practice are friendly, empathic, understanding and incredibly efficient. My partner recently transferred from another practice in the area to this practice. He also feels this practice is exemplary. In a very short space of time he has had the referrals and procedures he has needed. A definite 5 star practice.

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